Privacy Policy

Sasta Truck (powered by Catbus Infolabs Private Limited) is a unique tech platform that provides reliable and hassle-free trucking services to the community.

  • We collect information from you when you register on our site and gather data when you are making use of our service through our website.
  • When registering on our site, you may be asked to enter your name, mobile number or e-mail address. You may, however, visit our site without registering. Your mobile number will be verified by SMS with an OTP. If that OTP is entered, we know that you control the mobile number.
  • When registered and using our services, we record the IP address that the request originated from. We also may retain server logs which include the IP address of every request to our server.
  • When the duty status is on, We collect location information in foreground and background mode in the Sasta trucks driver-partner app. (Core function, Tracking, Near by booking).
  • Data generated during the use of our services, such as location information, app usage, and device data.
  • Data obtained from other sources, such as data shared by other users or account owners, and data from our business partners.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:


Sasta Trucks User Profile Maintenance:

We may use the information you provide for the following purposes:

  • To personalize your experience — your information helps us to better respond to your individual needs.
  • To improve our site — we continually strive to improve our site offerings based on the information and feedback we receive from you.
  • To improve customer service — your information helps us to more effectively respond to your customer service requests and support needs.
  • To send necessary Communication — The email address or mobile number you provide may be used to send you information or notifications that you request for from our services that you make use of.
  • To improve our products and services. We use the data to enhance the quality of our offerings.
  • To keep you informed: We may periodically send you trip updates, trip invoices, promotional emails, SMS messages, and/or make voice calls regarding your ongoing trips, completed trips, and new products, special offers, or other information we believe you may find interesting. We will use the email address and mobile number you provided for this purpose.
  • Background check and identity verification: For our driver partners, we conduct background checks and identity verification, which may include reviewing driver history or criminal records (where permitted by law), license status, known aliases, prior addresses, and right to work. This information may be collected by an authorized vendor on behalf of Blowhorn. Additionally, we also verify the identities of our riders.

Device Information:

  • To enhance your app experience and ensure the stability of our services, we may collect information or utilize third-party plugins to gather data about the devices you use to access our services. This information includes details such as hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, mobile network information, installed applications on your device, and phone state.
  • The information collected through these means may be shared with or collected directly by these plugins and may be used to improve the content and functionality of the services we provide to you. Additionally, analytics companies may use mobile device IDs to track your usage of the Sasta Trucks Platform.

Location Information:

  • Location data (Driver Partners): We collect precise or approximate location data from driver partners to enable customer and driver partner tracking, safety features, fraud prevention, and legal compliance. Sasta Trucks collects this data when the Sasta Trucks partner app is running in the foreground (app open and on-screen) or background (app open but not on-screen) of their mobile device.
  • Location data (Customers and Sassta Trucks Driver Partners): We collect precise or approximate location data from customers and driver partners to enhance the use of our apps, improve pick-ups, facilitate deliveries, enable safety features, and prevent fraud.

Camera / Gallery

  • The camera permission is used in Sasta Trucks apps for taking Proof of Delivery (POD) for customer needs. Users, particularly drivers, can also upload their government identification documents and vehicle-related documentation. We may use the uploaded photos to verify user identities, including facial recognition technologies and document validity checks.

Security

  • We are committed to ensuring the security of your information. We have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information collected online. We retain collected information for the duration necessary for our services or as required by applicable laws in India.

Disclosure

We may disclose certain personally identifiable information to third-party service providers, including:

  • Information provided to us, such as name, email, and mobile phone number.
  • Information collected during your use of our service, including device information, location, and network carrier.
This information is shared with third-party service providers to personalize the app experience, conduct behavioral analytics.

  • We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

  • Retain server logs containing the IP address of all requests to this server no more than 90 days.
  • Retain the IP addresses associated with registered users and their service requests no more than 5 years.

  • Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow). These cookies enable the site to recognize your browser and, if you have a registered account, associate it with your registered account.
  • We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

  • We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our site, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

  • Sasta Truck strives to keep your personal information accurate. We have implemented technology, management processes and policies to maintain customer data accuracy. We will provide you with access to your information, to protect your privacy and security, we will also take reasonable steps to verify your identity, such as a login through mobile number via OTP, before granting access to your data. Certain areas of Sasta Truck websites may limit access to specific individuals through the use of our login process and other personal identifiers.

  • Sasta Truck is committed to protecting the information you provide us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, Sasta Truck has in place appropriate physical and managerial procedures to safeguard the information we collect.
  • We use Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive data such as credit card information. SSL encryption is designed to make the information unreadable by anyone but us. This security measure is working when you see either the symbol of an unbroken key or closed lock (depending on your browser) on the bottom of your browser window.

  • We may use third-party Service Providers to monitor and analyze the use of our Service.

  • Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
  • You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

  • Users may request deletion of their accounts at any time. Sasta Truck may retain user data after a deletion request due to legal or regulatory requirements or for reasons stated in this policy.
  • Users may request deletion of their account at any time through the Dashboard > Profile section of the website. Following an account deletion request, Sasta Truck deletes the user’s account and data, unless they must be retained due to legal or regulatory requirements, for purposes of safety, security, and fraud prevention, or because of an issue relating to the user’s account such as an outstanding credit or an unresolved claim or dispute.

Users can request the deletion of their accounts at any time.

Sasta Trucks retains certain data for drivers and delivery persons. This generally means that we retain their data for:

  • For the life of user's accounts if such data is necessary to provide our services. For example, account data.
  • For 7 years if necessary to comply with tax requirements. For example, driver's and delivery person's trip or delivery location information.
  • For defined periods as necessary for purposes of safety or fraud prevention. For example, we retain incomplete driver applications for 1 year, and rejected driver applications for 7 years.